Most HigherEd CIOS think the digital transformation will change the sector’s business model

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The survey collected data from 3,160 chief information officers in 98 countries across major industries, among them higher education.

According to Gartner's report 2018 CIO Agenda: Higher Education Industry Insights, 59% higher education CIOs think there will be a significant business model change due to the digital transformation process. The firm states that CIOs recognize that the top priorities are enrollment and student success, but they are failing to innovate and implement new technologies.

“Higher education CIOs ranked digital business/digital transformation as the fifth most strategic business priority. However, when it comes to the top technology areas these institutions are investing in to differentiate themselves, digitalization/digital marketing ranks only eighth amongst higher education respondents, compared to second across all industries.”

The survey collected data from 3,160 chief information officers in 98 countries across major industries, among them higher education. In a news release, Gartner analyzed the responses of leaders from only this sector.

Jan-Martin Lowendahl, vice president of Gartner, said that higher education is one of the least digitized industries. "Considering that higher education is, in principle, an ‘information’ industry with huge digital potential compared to other industries, digitalization needs to become a top priority."

Leaders were asked which technology is crucial to achieve their organization’s mission. Here are the results:

  1. Business intelligence and analytics. 23%              
  2. Enterprise resource planning. 15%
  3. Customer relationship management. 12%
  4. E-learning / Learning Management Systems. 11%
  5. Infrastructure / data center. 11%            
  6. Cloud services / solutions. 10%
  7. Student information system. 6%
  8. Digitalization / digital marketing. 5%
  9. Security / risk. 4%
  10. Networking, voice / data communications. 4%

Gartner also asked higher education CIOs about their new tech top spending:

  1. Cyber / information security. 18%
  2. Enterprise resource planning. 16%
  3. Business intelligence and analytics. 15%
  4. Networking, voice / data communications. 14%
  5. Cloud services / solution. 14%
  6. E-learning / Learning Management Systems. 13%
  7. Infrastructure / data center. 12%            
  8. Customer relationship management. 7%
  9. Communication / connectivity. 3%
  10. Student information system. 3%

Go to this webpage to read the full study (available for Gartner customers).